Shipping & Delivery Policy
We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our team will assist the customers with any questions they have.
1. Do you ship to my city?
- We currently ship to all over india
- However if we do not deliver in your region/city and you would like to purchase a Woodys By Mille Product you can contact us and the team will work on suitable solution and communicate the same to you within 1 - 3 working days.
2. Are there any shipping charges or any other installation charges?
- Shipping and delivery is free of cost for products ordered online on www.woodysbymille.com
- A nominal delivery charge may apply to certain products ordered in-store at the store manager's discretion.
3. What is the estimated delivery time?
- While placing an order please input your pincode to see the estimated delivery time.
- The estimated delivery time is based on a couple of varying factors:
- Product availability
- Your location
- Products are habitually dispatched within a day of order confirmation.
4. How do I track my Order?
- You can now track your order in real time by logging into your Woodys by mille account.
- We have a easy infographic within the “My Order” section which shows on a linear timeline till where the order has been processed.
5. Will my furniture fit in my space?
- Yes, we are sure all our furniture will fit into your space! However, if you are in doubt, please call our helpline and we will take care of the same. We provide accurate measurements for our furniture. For all products that require installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home.
6. What should I do when my product arrives?
- When your product arrives, check all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations. If this is the case we will take care of it immediately. Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
7. What happens if I receive a damaged product?
- If your product arrives and you find something wrong with it, bring it to the attention of our technician. We will fix it or replace it immediately for any minor issues. If there is a serious issue with the furniture you ordered please do contact us on our support number and we will replace the same for you.
8. What if my product doesn't arrive on time?
- In some rare and extreme cases delivery may be delayed. If this does happen we will update you with the progress periodically. You can also track the status of your parcel by logging into your account on the website. If in case we don't get in touch with you please do contact us.
- We are shipping as per the latest government guidelines. We assure you that we are taking all the necessary steps to ensure that your order is delivered at the earliest. In case of order cancellation, cancellation charges up to 100% may be levied.
9. What happens if I miss my delivery?
- We ensure that delivery person will call you to fix your appointment. Due to unforeseen circumstances, you happen to miss your delivery we will leave you a message and reschedule a delivery for the same. A rescheduling of an delivery may incur an additional transportation fee. Contact us if you have any queries regarding the same.